Shipping Policy

Thank you for shopping at Pawnovaoff Shop. We aim to provide reliable and smooth delivery service for every order, ensuring that your pet’s new favorite item reaches your doorstep safely and on time. This Shipping Policy explains how we handle processing, shipping, and delivery across different regions.

Processing Time

All orders are processed within 1–3 business days after payment confirmation. During high-demand periods, holidays, or product restocks, processing may take slightly longer. We always strive to prepare your package carefully and dispatch it as soon as possible.

Orders placed on weekends or public holidays will begin processing on the next working day.

Shipping Methods

We work with reliable logistics partners to ensure secure and timely delivery. The shipping method will be automatically selected based on your destination, package weight, and available carriers at checkout. Once your order has shipped, you will receive a tracking link via email.

• Standard Shipping: Cost-effective service with regular tracking updates.
• Express Shipping: Faster delivery for urgent needs, available for select destinations.
• Warehouse Fulfillment: Some items may ship directly from our fulfillment center to reduce handling time.

Shipping Costs

We offer free standard shipping for orders above a certain value (displayed during checkout). For smaller orders or express services, shipping fees will be calculated automatically at checkout based on your location and the total weight of your items.

Tracking Your Order

Once your order is shipped, a tracking number will be sent to your registered email address. You can also check your order status by logging into your account on our website: Track Your Order.

Customs, Duties & Taxes

International shipments may be subject to customs duties, import taxes, or local postal fees. These charges are the responsibility of the recipient and are not included in our product or shipping prices. We recommend checking with your local customs office for more details before placing your order.

Incomplete or Incorrect Address

Please make sure your shipping address is accurate and complete before submitting your order. Pawnovaoff is not responsible for packages delayed or lost due to incorrect or incomplete addresses provided by the customer.

Undelivered or Returned Packages

If a package is returned due to an invalid address, refusal, or non-collection, we will contact you to arrange re-shipment. Additional shipping fees may apply. Refunds for undeliverable orders will be processed according to our Refund & Return Policy.

Delays and Exceptional Circumstances

While we work closely with carriers to ensure timely delivery, external factors such as customs processing, extreme weather, or logistics disruptions may cause occasional delays. We appreciate your understanding and patience during these situations.

“Safe travels for every package — because your pet’s comfort is worth the wait.” — Pawnovaoff Shop