📦 Shipping Policy

Eco-Friendly Shipping with a Gentle Pawprint

At Pawnovaoff, we’re as passionate about minimizing our carbon footprint as we are about delivering joy to pets and their families. That’s why our shipping policy is designed to be efficient, transparent, and eco-responsible.

Order Processing Time
All orders are processed within 1–3 business days. During this time, we ensure your items are safely packed using recyclable or compostable materials wherever possible.

Estimated Delivery Times

• Domestic Shipping: 3–7 business days

• International Shipping: 7–14 business days (depending on local delivery systems)

Tracking Your Order
Once your order is shipped, we’ll send you a confirmation email with a tracking number so you can follow your package every step of the way.

Sustainable Packaging
We do our best to eliminate plastic from our packaging. Most of our shipping materials are biodegradable, recyclable, or made from recycled content.

Shipping Costs
Shipping rates are calculated at checkout and based on your location and order weight. Free shipping promos may be available on select products or during special campaigns.

Customs and Duties
For international orders, customs fees, taxes, or import duties may apply. These are the responsibility of the recipient.

Return Address
If you need to return an item, please send it to:
No. 69, Group 3, Qiaopo Village, Lengshui Town, Zhongxiang, Jingmen, Hubei, China

Shipping Issues?
If your order is delayed, appears lost, or arrives damaged, please contact us at [email protected] or call 16741822007. Our support team will assist you promptly.

Thanks for supporting eco-smart shipping practices and helping us deliver joy with responsibility.